Proalpha customers benefit from a comprehensive, modular field service solution with seamless integration into the Proalpha Business Applications Suite.
Weilerbach, December 9, 2024 – The Proalpha Group, one of the leading providers of integrated business applications for mid-sized companies, has entered into a strategic sales partnership with SERVICE 1 GmbH (SERVICE 1). With this partnership, Proalpha expands its network for sales and integration by teaming up with a renowned player in comprehensive field service management solutions. Proalpha customers will benefit not only from a standard integration of SERVICE 1 with Proalpha ERP but also from the existing integration with Empolis Service Express, a product of the Proalpha Business Applications Suite. Additional integrations into the Proalpha Group portfolio—such as with Atoria for HR data exchange—are already in the planning stage.
SERVICE 1, headquartered in Paderborn, has been developing comprehensive, cross-industry field service management solutions for over 30 years, catering to customers of various sizes. SERVICE 1’s innovative approach to digitalizing field service processes, enhancing customer service and boosting efficiency in resource planning has earned the trust of mid-sized and enterprise customers, including notable companies such as Stiebel-Eltron, SMA Solar Technology AG, Vaillant, BÄKO, Raiffeisen, and LPR Experts GmbH. With SERVICE 1, process costs can be reduced by up to 20% while simultaneously increasing customer and employee satisfaction.
“We are thrilled about this partnership because our solutions integrate seamlessly with Proalpha’s ERP and Business Applications. With our innovative field service solutions, we will help Proalpha customers transform traditional service processes into digital services—a strategic success factor and an integral part of value creation,” emphasizes Carsten Müller, CEO of SERVICE 1.
SERVICE 1’s field service software solutions include an advanced scheduling engine for efficient MRP, an intelligent planning board for intuitive scheduling and management, and a mobile technician app for on-site access. Additionally, the solutions stand out with integrated contract and knowledge management for streamlined workflows.
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"SERVICE 1 represents a comprehensive solution in field service management, characterized by top efficiency, cutting-edge technology, and seamless integration into existing systems." Eric Verniaut, CEO, Proalpha Group |
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This makes it a perfect match for us and our customer base, enabling us to profitably expand our Business Applications Suite," says Eric Verniaut enthusiastically about the partnership.
