Do you need help with signing into/out of my proALPHA? Have you forgotten your password? Do you want to create a ticket or download your invoice for the first time? No matter what: our comprehensive how-to-guide answers your questions and guides you through the customer portal step by step.
You prefer watching tutorials to reading the guide? You've come to the right place! Our tutorials explain everything – be it how to log in, how to create a ticket or how to get an overview of the tickets.
Videos only available in german!
FAQ
Questions?
You can use the following link to get to my proALPHA.
Yes. We'll continuously improve and expand the functions in my proALPHA.
In general, you can use any common browser (Chrome, Safari, Mozilla Firefox).
Please note: my proALPHA can be accessed with computers, tablets or smartphones.
If you have forgotten your password, you can reset it anytime by means of the "Forgotten your password?" function in the login mask.
Please contact your portal admin
All customers with a valid contractual relationship with proALPHA.
a) You don't meet the requirements specified above. b) We were not able to identify you clearly based on the information you have provided for the registration. Please get in touch with our support team.-Team.
Your data and the data you provide with the use of Service Now are only processed in the data center located in Germany. The service provider does not access the data stored here from locations outside the EU.
Both the service provider and proALPHA only process the data within the EU. They are only accessed by employees from proALPHA subsidiaries in third countries if this has been explicitly requested by the customer or a specific order demands it.
In general, no (end) customer data are processed in Service Now. This only happens in individual cases when you have actively attached end customer data to service requests.
